Refund policy

At Fortitude Coffee Company, we offer a 100% satisfaction guarantee! If for any reason you are not satisfied with your purchase, please return for a full refund. This satisfaction guarantee includes merchandise and roasted coffee.

Upon returning; a receipt, order number, or credit card used to purchase is required. Refunds will be reimbursed in the same manner in which you purchased. Any purchases made on a gift card will be reloaded on a gift card and cannot be refunded for cash.

Domestic Returns

We are able to accept returned merchandise, swag, and equipment only. We are unable to reuse coffee beans once they leave our warehouse. So we kindly ask that you reach out to us directly on steps to take to receive a refund if you are dissatisfied with your bean purchase.

Fortitude Coffee Company is not responsible for damages made to the product in shipping or in the customer’s possession. In the event that an item was damaged during shipping, we will work with you to file a claim with the post office and do everything in our power to ensure that you get the intended product in the intended condition upon purchase.
We have a 30-day return or exchange policy for online orders. Once your item is received at our store, your item will be inspected and approved (if applicable) for a refund. You will receive a refund email for your item, minus the cost of the return label. If you have any questions please reach out to us directly at info@FortitudeCoffeeCo.com.